The ICT HelpDesk Application is a web-based solution designed to facilitate the management of technical issues within an organization. It provides a platform for clients to report issues and for HelpDesk officers to manage, assign, and resolve these issues effectively.

• User Authentication: Secure login and registration for clients and HelpDesk staff.
• Role-Based Access Control: Different functionalities for clients, General HelpDesk Officers, and HelpDesk Officers.
• Issue Reporting: Clients can report technical issues they encounter.
• Issue Assignment: General HelpDesk Officers can assign reported issues to specific HelpDesk Officers.
• Issue Management: HelpDesk Officers can view, manage, and resolve assigned issues.
• Notifications: Alerts for issue assignments and updates.

• Backend: Laravel
• Frontend: Blade, Tailwind CSS
• Authentication: Laravel Breeze

Ensure you have the following installed:

• PHP >= 8.1
• Composer
• Node.js and npm
• MySQL or other compatible database

1. Clone the Repository:

   git clone https://github.com/yourusername/ict-helpdesk.git
   cd ict-helpdesk

2. Install Dependencies:

   composer install
   npm install

3. Copy .env.example to .env:

   cp .env.example .env

4. Generate Application Key:

   php artisan key:generate

5. Configure Database:

   Update .env with your database credentials:

   DB_CONNECTION=mysql
   DB_HOST=127.0.0.1
   DB_PORT=3306
   DB_DATABASE=ict_helpdesk
   DB_USERNAME=root
   DB_PASSWORD=yourpassword
   

6. Run Migrations:

   php artisan migrate

   Seed the database

   php artisan migrate:fresh --seed

7. Install Tailwind CSS:

   npm run dev

8. Start the Development Server:

   php artisan serve

9. Access the Application:

   Open your browser and navigate to http://localhost:8000.

1. Register Users:

   • Client: Sign up through the registration form.
   • General HelpDesk Officer & HelpDesk Officers: Create their accounts via the registration form and update their roles in the database.

2. Reporting Issues:

   • Clients can log in and submit a new issue via the “Report Issue” form.

3. Assigning Issues:

   • General HelpDesk Officers can log in and assign pending issues to HelpDesk Officers.

4. Managing Issues:

   • HelpDesk Officers can view their assigned issues, update their status, and mark them as resolved.

• app/Models: Models such as User, Issue, and Assignment.
• app/Http/Controllers: Controllers like IssueController, AssignmentController.
• resources/views: Blade templates for the UI.
• database/migrations: Migration files for database schema.
• routes/web.php: Web routes for the application.

To deploy the application, follow standard Laravel deployment practices:

1. Server Setup: Configure a web server (e.g., Apache, Nginx) and set up the environment.
2. Database Migration: Run migrations on the production database.
3. Optimize: Run optimization commands:

   php artisan config:cache
   php artisan route:cache
   php artisan view:cache

4. Build Assets:

   npm run production

Contributions are welcome! Please fork the repository and submit a pull request.

1. Fork the repository
2. Create a new branch (git checkout -b feature-branch)
3. Commit your changes (git commit -am 'Add new feature')
4. Push to the branch (git push origin feature-branch)
5. Create a new Pull Request

This project is licensed under the MIT License. See the LICENSE file for more details.

• Laravel
• Tailwind CSS
• Laravel Breeze

For any inquiries or issues, please contact tituskiptanuitum@gmail.com.